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1. On the lock screen, tap Forgot pattern?
2. Type your 9-word recovery phrase in order. It is in English, so use an English keyboard.
3. Draw a new pattern.
4. Write down your new recovery phrase. The old phrase no longer works.

We are sorry: your files cannot be recovered. Your files are encrypted with keys that only your pattern or phrase can unlock, and we never have them. There is no reset by email and no back door.

If you have a backup file and still remember the pattern you used when you made it, or that backup's recovery phrase, you can restore that backup.

Android's own backup and phone transfer do not copy LifeVeil's files. Use a backup file:

1. On your old phone, open Settings > Vault > Back up to a file.
2. Draw your pattern, then choose where to save the file, such as your Google Drive or a computer. Stay in the app until it finishes.
3. On the new phone, install LifeVeil and tap Restore from a backup file.
4. Choose the .lvb file and open it with the pattern you used for the backup, or with your recovery phrase.
5. Draw a new pattern and write down your new recovery phrase.

Keep the backup file somewhere only you can reach. Anyone who has it can try to guess your pattern. More about backups

1. Open Settings > App icon.
2. Allow the permissions it asks for first. Android shows the real app name in permission requests.
3. Choose Calculator or Clock (a timer). Set an open code of 4 to 8 digits (6 or more is safer), enter it again, then choose the key you will hold: = + − × ÷ % or AC on the calculator, Start or Reset on the timer.
4. The home screen may take a moment to show the new icon and name.

To reach the lock screen:

• Calculator: type your code, then press and hold the key you chose (= unless you picked another) for about half a second.
• Clock: in Timer, type your code on the keypad, then press and hold the button you chose (Start or Reset).
• Settings > App icon always shows which key opens it. To change the key, enter your current code first.

A wrong code does nothing. To switch back, choose LifeVeil in the same screen. The phone's Settings > Apps list always shows LifeVeil. See the limits

1. Open the Google Play Store app.
2. Tap your profile picture, then Payments & subscriptions > Subscriptions.
3. Choose LifeVeil Pro and tap Cancel subscription.

You can also go to Google Play subscriptions on the web. Uninstalling the app does not cancel a subscription. If you cancel during the free trial, you will not be charged. Refunds follow Google Play's rules.

1. Make sure the Play Store uses the same Google account you paid with.
2. Connect to the internet.
3. Open Settings > LifeVeil Pro and tap Restore purchases.

Pro belongs to your Google account, not to the phone, so it also works on a new phone.

No. Your files stay on your phone, encrypted. A backup file goes only where you save it.

LifeVeil blocks screenshots, screen recording and the recent apps preview so your photos and recovery phrase do not end up in other places.